1. Customer

La Banque Postale a member of La Poste Group, the French post operator. The Bank has over 10.5 million retail customers and 354 thousand corporate customers. La Banque Postale had a plan to open a completely mobile retail bank. The French bank delegated to DomData the task of developing the business process management system adjusted to the requirements of the new institution which was named Ma French Bank.

2. Challenge

Our task was to adjust the Ferryt platform responsible for automating business processes to the technical requirements of a modern bank. It was necessary to provide for a platform that would enable Accenture, the chief project integrator, to model business processes that would meet expectations of the newly established bank. For the success of the project, it was also necessary to provide comprehensive support to all the project participants.

3. Solution

We implemented the Ferryt platform which met the bank’s stringent requirements in the area of multi-channel sales of financial products and automation of back office processes. We adapted the UI and provided active support to the implementation teams in the scope of platform configuration and process optimisation.

The sales and after-sales applications, among others, were implemented using the Ferryt platform. The applications were made available to customers through the online and mobile channels incorporated into the MA FRENCH BANK online/mobile banking system.

4. Result

The works carried out by DomData were characterised by close involvement and a high level of competence. During the project, the company has proved that it had experience in implementing comprehensive IT projects for the banking operations in an international environment. We have collaborated with DomData with great commitment and we now have the impression that the value that has been created is unique in the French banking market.

Project Manager for the BPM system implementation at the bank