1. Customer
Bank Pocztowy S.A. is a Polish retail bank whose mission is to provide customers with simple and safe financial services at a good price. Thanks to its strategic partnership with the Polish Post Office, the Bank’s services are available through one of the largest network of establishments in Poland, with around 4.7 thousand service points. The Bank offers banking products intended for both retail and institutional clients. Currently, the Bank has over 1.1 million clients. In line with its strategy, in 2021 Bank Pocztowy wants to become ‘more postal, more business, and more digital’.
2. Challenge
Bank Pocztowy needed a multi-channel system called the FrontEnd, which was to be used to operate the bank’s network of branches and micro-branches, as well as by the employees of the Bank’s Call Centre.
3. Solution
As part of the project, we performed an analysis that defined the solution’s architecture, as well as the system’s technical and business concept. We provided and implemented the Ferryt FrontEnd system, which allows for services to be rendered in the following areas: customers, bills, deposits, cards, credits, cash transactions, financial and non-financial operations and order database. Based on the developed intermediate layer (ESB), we integrated the implemented solution into the Bank’s internal systems. Currently, we provide maintenance services for the operation of the solution implemented.
4. Result
Currently, the system is used by all the Bank’s branches and micro-branches as well as the Call Centre employees. The system is also used by the Bank’s partner establishments, including branches of the Polish Post Office. The solution implemented allows for various operations to be performed in parallel within a single unified desktop. The Ferryt FrontEnd has become the basic tool in the day-to-day work and has significantly improved the daily operations of the Bank.
