Customer support processes, which are crucial for every commercial organisation, are becoming increasingly complex. The highest profitability possible is required while supporting prospective and existing customers, sales and after-sales processes. We spoke about striving for full automation of firms in this area at the conference„Business analysis and processes in financial and insurance institutions”.
Increasingly more managers are considering an improvement of process efficiency at their organisations. They could allay their doubts during a presentation by the representatives of DomData: Adam Janczewski, Product Manager, and Paweł Krajewski, Sales Director.
It is hard to imagine high effectiveness without IT tools targeting the client’s needs. What characteristics should be taken into account while choosing a platform?
“It is undoubtedly about a scalable solution. What counts, is also a process engine enhanced with base and integration modules, as well as a prospect of creating and developing new functions.” – says Adam Janczewski.
“Handling one process in multiple channels translates into effective completion. The ability to configure processes without the business user and the provider is also important. It is possible to respond to an emerging business need quickly and at any time. All of it contributes to a short Time to Market for new and modified processes that the clients greatly value.” – adds Paweł Krajewski.
Thank you for taking part in the conference, listening to the presentations and questions at our stand. See you at the following events!
