The complaint process based on Ferryt is a comprehensive solution for handling all sorts of reports – complaints, queries – quickly, orderly and in conformity with legal regulations. Thanks to full automation and integration with bank systems, you guarantee that cases are processed extremely fast and that your institution can significantly reduce operating costs. As simple, fast and transparent process as possible, ensuring individual approach to every client and their case is the key to receiving positive feedback.
The system makes it possible to file a complaint through various contact channels, including: Call Center, chat, web forms, electronic banking, in writing and directly in bank divisions. You have full control over the complaint handling process and can manage it in compliance with internal procedures and SLA.
