Provision and implementation of the business process support system at BNP Paribas Bank Polska SA

Banking

BNP Paribas Bank Polska S.A. sought to automate and optimize business processes, increasing the efficiency of more than 10,000 employees. DomData implemented a BPM class system based on the Ferryt platform, integrating it into the banking ecosystem. The solution in the ‘System as Service’ model streamlined operations, improved customer service and provided flexibility in operations. After implementation, the system and solutions have significantly streamlined and automated the bank's work in the areas where they have been applied. Employees of the bank's central units and branch network have access to the system.

More about our client

BNP Paribas is the largest bank in the euro zone in terms of the stock market capitalisation and the largest retail bank in France with over 2 200 branches. BNP Group operates in 72 countries and employs over 200 000 people. BNP Paribas Bank Polska S.A. has over 500 branches and over 100 customer service points throughout Poland. Over 3.8 million customers in Poland have already familiarised themselves with the Bank’s extended product range.

Challenge

BNP Paribas Bank Polska was looking for a solution that would allow for the basic business processes carried out to be automated and optimised. The system was to be used by over 10 000 employees of the bank’s head office, branches and establishments. The solution was to be made available through the ‘System as Service’ model.

Explore our solution

The scope of the works carried out by DomData included a functional and technical analysis, on the basis of which the plan for implementing and integrating the solution into the Bank’s structures was developed. The solution was based on the Ferryt platform, which is a BPM system. DomData consultants implemented and set parameters for the selected business processes in accordance with the Bank’s requirements. Templates were also implemented on the basis of which the system automatically generated outgoing documents. The entire solution was integrated into the BNP Paribas Bank Polska systems and with the systems and services of external providers. We performed tests and installed the system in the selected environments. The solution is maintained and serviced within the ‘System as Service’ model under the outsourcing agreement between the parties.

After implementation, the system and solutions have significantly streamlined and automated the bank's work in the areas where they were applied.

Vice President of the Bank's Management Board, New Technologies and Cyber Security Area

The implementation of the BPM class system based on the Ferryt platform has significantly improved and automated business processes of BNP Paribas Bank Polska SA. Employees of the head office and branch network gained quick access to a modern tool, which improved operational efficiency and customer service quality. Thanks to the ‘System as Service’ model, the bank received a flexible and scalable solution, fully integrated into its ecosystem.

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