Which areas are suitable for applying Ferryt solutions?
After-sales service
Automation of routine activities is the key to more efficient and more effective service for your customers. Thanks to modern, multi-channel solutions your staff will get invaluable support in their daily contact with customers, providing them with fast and professional service once they have purchased bank products and services. After sales processes do not end with just one interaction – they are rather aimed at long-term building of relations, maintaining a high level of satisfaction and responding to customers’ additional needs. Automation will allow you to effectively manage key areas of after-sales service – from quick problem solving and complaint handling through notifications of contracts and services that are bound to expire soon, to informing of new products, special offers and a possibility to expand services.
Handling client orders
Access through multiple channels makes it possible for your clients to file applications and for the bank officers to perform their instructions smoothly and efficiently. Every instruction is automatically sent to the relevant specialist, which speeds up handling and eliminates delays. All reports along with the full course of the process are archived in the history of contacts with the bank, thus ensuring auditability. Clients can give instructions as regards e.g. updating their data, granting of powers of attorney, obtaining certificates and copies of documents, changing the parameters of products and services (including limits), repayments of due amounts or blocking their cards.
Administrative and support processes
Automation of processes that support your bank officers is the way to achieve better work organization and better structuring of daily operations. It will help you get an easy access to internal resources and support services, whereas workflow management will become easier and more effective. You can limit the number of hard copy documents, streamline information flow and reduce administrative costs which will translate into a more efficient performance of the whole institution.
Complaints
Ferryt offers complete and efficient handling of all reports filed by your customers – complaints, queries or instructions. All actions are performed in a single system using numerous communication channels. Thanks to automation and mechanisms of control over task performance, every report is handled in line with the adopted SLA and the valid legal regulations determining the maximum period for considering a complaint.
Debt collection
Ferryt introduces a new quality in the handling of soft and hard debt collection. It automatizes operations in admonition, court and enforcement proceedings. Implemented mechanisms make it possible to run bulk actions, communicate with clients through multiple channels, divide tasks effectively, plan repayments and monitor the history of actions. Automation of routine processes enables you to reduce the costs of debt collection proceedings and increase your operating efficiency.
Seizure management
Ferryt fully automatizes the management of seizures such as seizures by court officers, Social Security of Tax Office, making sure that they comply with the provisions in force concerning digitization of such proceedings. The system offers efficient electronic communication among all participants of the process which significantly speeds up operations. You can use it to accelerate task performance, tighten up the outflow of funds, reduce the number of errors and fulfil statutory provisions easier.
